Privacy Policy

Last Updated: June 2026

At GelCalm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, we may collect certain information automatically, including:

• Device information

• Browser type

• IP address

• Time zone

• Pages viewed

• Referring websites

When you place an order, we may collect:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment information

• Order details

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate order updates

• Improve our website and services

• Prevent fraud and unauthorized transactions

• Send promotional emails (only if you opt in)

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your complete credit card information on our servers.

Order Fulfillment

To fulfill your order, we may share necessary order information with our trusted suppliers, fulfillment partners, and shipping providers. This information is used solely for processing and delivering your purchase.

Cookies

Our website uses cookies and similar technologies to:

• Improve user experience

• Remember customer preferences

• Analyze website traffic

• Measure advertising performance

You can control cookies through your browser settings.

Advertising and Analytics

We may use services such as:

• Meta (Facebook & Instagram)

• Google Analytics

• Google Ads

• TikTok Ads

These services may collect information about your interactions with our website to help us improve our marketing efforts and customer experience.

Email Marketing

If you subscribe to our newsletter or promotional emails, we may send updates, offers, and marketing communications.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Data Retention

We retain order information for our business records, legal obligations, fraud prevention, and customer support purposes unless you request deletion where permitted by law.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal data

• Withdraw consent where applicable

• Request information regarding how your data is used

To exercise these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no method of transmission over the internet is completely secure.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

GelCalm

Email: gelcalm.ca@gmail.com

Response Time: 24–48 Business Hours