Return & Refund Policy

Last Updated: June 2026

At GelCalm, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order number is required.

For hygiene and safety reasons, we cannot accept returns on products that have been used, worn, damaged by misuse, or altered after delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Once approved, we will offer a replacement or full refund at no additional cost.

Refunds

After your request is reviewed and approved, refunds will be issued to the original payment method.

Please allow:

• 3–10 business days for processing

• Additional time depending on your payment provider or bank

Shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be cancelled.

Non-Returnable Items

The following items are not eligible for return:

• Used products

• Gift cards

• Items damaged through normal wear and tear

• Products returned without prior authorization

Lost Packages

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier first.

If you need assistance, contact us and we will do our best to help investigate the issue.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

We recommend using a trackable shipping service for all returns.

Contact Us

Please contact us before sending any return. Unauthorized returns may not be accepted.

Email:
gelcalm.ca@gmail.com

We aim to respond to all inquiries within 24–48 business hours.