Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with GelCalm. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment is successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing times may be slightly extended.
Shipping Locations
We currently ship across Canada.
At this time, we do not ship to P.O. Boxes, military addresses, or certain remote locations.
Estimated Delivery Times
Canada:
Estimated Delivery: 7–15 Business Days
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
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Your location
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Carrier delays
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Customs processing
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Weather conditions
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Seasonal demand
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Supplier fulfillment times
Shipping Costs
Free Shipping on All Orders Across Canada
No minimum purchase required.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 2–5 business days for tracking updates to appear after shipment.
Delayed Deliveries
While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
GelCalm is not responsible for delays caused by:
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Shipping carriers
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Customs authorities
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Severe weather
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Natural disasters
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Public holidays
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Incorrect shipping information provided by customers
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is submitted and the order has already been processed or shipped, GelCalm cannot guarantee address changes or replacements.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it:
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Check with household members or neighbors.
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Contact the shipping carrier.
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Contact our support team for assistance.
GelCalm is not responsible for packages marked as delivered by the carrier.
Customs, Duties, and Taxes
For Canadian orders, applicable taxes may be charged during checkout in accordance with local regulations.
Customers are responsible for any applicable duties, taxes, or import fees required by law.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the damaged item
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Photos of the packaging
We will review the claim and provide a replacement or refund if approved.
Contact Us
For shipping questions or assistance, please contact us:
GelCalm
Email: gelcalm.ca@gmail.com
Customer Support Hours: Monday – Friday
9:00 AM – 6:00 PM EST
Response Time: 24–48 Business Hours
